Complaints and Feedback 📝
Last updated: January 2025
Submit a Complaint 📧
We take all complaints seriously and strive to resolve issues promptly. Your feedback helps us improve our service for all users.
Types of Complaints We Handle 📋
🔧 Technical Issues
- Streaming problems or buffering
- Website functionality errors
- Mobile compatibility issues
- Video quality problems
Contact: technical@gomovies-streaming.com
📚 Content Issues
- Incorrect movie information
- Missing or broken links
- Subtitle problems
- Content categorization errors
Contact: content@gomovies-streaming.com
⚖️ Legal and Copyright
- Copyright infringement claims
- DMCA takedown requests
- Legal compliance issues
- Intellectual property concerns
Contact: legal@gomovies-streaming.com
🛡️ Safety and Security
- Malicious advertisements
- Security vulnerabilities
- Inappropriate content
- Privacy concerns
Contact: security@gomovies-streaming.com
How to Submit a Complaint 📝
When submitting a complaint, please include the following information:
- Detailed description of the issue
- Date and time when the problem occurred
- Device and browser information
- Screenshots or videos if applicable
- Steps to reproduce the issue
- Your contact information for follow-up
Complaint Resolution Process ⚡
Response Timeline 🕐
- Acknowledgment: Within 24 hours
- Initial Review: 2-3 business days
- Investigation: 5-10 business days
- Resolution: 10-15 business days
- Complex Issues: Up to 30 days
Escalation Process 📈
If you're not satisfied with the initial response to your complaint:
- Request escalation to a supervisor
- Provide additional documentation if needed
- Contact our compliance team directly
- Consider external dispute resolution if applicable
Anonymous Complaints 🎭
You may submit anonymous complaints, but please note:
- We cannot provide direct updates on resolution
- Follow-up questions may not be possible
- Resolution may take longer without contact information
Feedback and Suggestions 💡
We also welcome positive feedback and suggestions for improvement:
- Feature requests
- User experience improvements
- Content recommendations
- Service enhancement ideas
Contact: feedback@gomovies-streaming.com
External Resources 🌐
For complaints beyond our direct control, you may also contact:
- Your local consumer protection agency
- Internet service provider
- Browser or device manufacturer
- Relevant regulatory authorities
Follow-Up and Prevention 🔄
After resolving complaints, we:
- Document issues to prevent recurrence
- Update our systems and processes
- Train staff on new procedures
- Monitor for similar problems